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Knowledge base
General
FAQ
7
I got a message saying my session has timed out?
Medipartner Privacy Policy
What is the Remote GP service?
What is the Nurse Champion Service?
What is the Remote Physio service?
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Nurse Champion (CP Nursing)
General
10
Am I eligible to use the Nurse Champion service?
Can I call the service if it is an emergency?
CP Nursing Privacy Policy
CP Nursing Terms & Conditions of Service
How do I make contact with one of the nursing team?
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Remote Physio
General
13
Can I change my answers?
Can I use Phio without a UK mobile phone number?
Do I need to complete Phio now?
How long will the assessment with Phio take?
I can't find my area/GP/hospital?
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Cover Today
General
2
Medipartner Limited Terms & Conditions: Cover Today
Medipartner Privacy Policy: Cover Today
CP Nursing
9
Am I eligible to use the Nurse Champion service?
Can I call the service if it is an emergency?
CP Nursing Privacy Policy
CP Nursing Terms & Conditions of Service
How do you ensure your nurses keep up to date with their professional registration and clinical practice?
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Virtual GP
Booking a consultation
9
Can I call in emergencies?
Can I choose to speak to a male or female doctor?
Can I have a consultation for my children too?
Can I have a translator?
Is there a limit on the number of consultations I can have?
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Private prescriptions
7
Can I have my medication delivered abroad?
Can the GPs issue a prescription?
Can the GPs issue repeat prescriptions?
How is the medication packaged?
What are the prescription medication delivery charges and how long does it take?
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Private fit notes and referrals
2
Can the GPs issue fit notes?
Can the GPs issue referrals to specialists?
Our GPs & quality control
4
Does HealthHero meet Clinical Quality Commission standards?
How do you ensure the GPs are vetted on an ongoing basis?
How do you recruit your GPs? What qualifications do the doctors have?
What is the CQC?
Data protection and confidentiality
3
How are data and records stored?
How long will my personal data be held on the systems?
Is the service confidential?