Support Centre

FAQ 7

• I got a message saying my session has timed out?
• Medipartner Privacy Policy
• What is the Remote GP service?
• What is the Nurse Champion Service?
• What is the Remote Physio service?

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General 10

• Am I eligible to use the Nurse Champion service?
• Can I call the service if it is an emergency?
• CP Nursing Privacy Policy
• CP Nursing Terms & Conditions of Service
• How do I make contact with one of the nursing team?

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General 13

• Can I change my answers?
• Can I use Phio without a UK mobile phone number?
• Do I need to complete Phio now?
• How long will the assessment with Phio take?
• I can't find my area/GP/hospital?

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General 2

• Medipartner Limited Terms & Conditions: Cover Today
• Medipartner Privacy Policy: Cover Today

CP Nursing 9

• Am I eligible to use the Nurse Champion service?
• Can I call the service if it is an emergency?
• CP Nursing Privacy Policy
• CP Nursing Terms & Conditions of Service
• How do you ensure your nurses keep up to date with their professional registration and clinical practice?

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Booking a consultation 9

• Can I call in emergencies?
• Can I choose to speak to a male or female doctor?
• Can I have a consultation for my children too?
• Can I have a translator?
• Is there a limit on the number of consultations I can have?

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Private prescriptions 7

• Can I have my medication delivered abroad?
• Can the GPs issue a prescription?
• Can the GPs issue repeat prescriptions?
• How is the medication packaged?
• What are the prescription medication delivery charges and how long does it take?

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Private fit notes and referrals 2

• Can the GPs issue fit notes?
• Can the GPs issue referrals to specialists?

Our GPs & quality control 4

• Does HealthHero meet Clinical Quality Commission standards?
• How do you ensure the GPs are vetted on an ongoing basis?
• How do you recruit your GPs? What qualifications do the doctors have?
• What is the CQC?

Data protection and confidentiality 3

• How are data and records stored?
• How long will my personal data be held on the systems?
• Is the service confidential?