This is the privacy notice for CP Nursing which is a trading style of HPD Health Solutions Limited.

HPD Health Solutions Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.


Who We Are:

HPD Health Solutions Limited is a company which is incorporated in England & Wales company number 12545489 and who’s registered officeis: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. and is registered under the Data Protection Act: ICO Ref: ZA759009

Where you have provided your personal information to us directly, we will be the Data Controller, and where we have received your personal information via a third party, we will perform the role of a data processor on behalf of the data controller.

For any Data Protection questions, requests or other matters relating to Data Protect please contact.

Contact Details

Data Protection

HPD Health Solutions 71-75 Shelton Street Covent Garden London


You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for dataprotection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance:


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during yourrelationship with us.


Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.



The data we collect about you


Health and Wellbeing data includes present and past medical history.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the followingcircumstances:


Where we are asked by you to provide the service made available to you from our business clients usually, but not exclusively Insurance companieswith whom you have a policy, or other companies who have provided you access to our service.


Name, phone number, email address, Postal address, Date of birth, gender.


We also collect, use and share aggregated data such as statistical or demographic data, aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. As an example, we may aggregate your datato calculate the number of users

accessing a specific element of our service.



How your personal data is collected


IP address, MAC address, browser types, browser language, operating system, general location data- the country from which you accessed the our website, software and hardware attributes (including device IDs), referring and exit pages and URLs, platform type, the number of clicks, files you download, domain names, landing pages, pages viewed and the order of those pages, the amount of time spenton particular pages, the terms you use in searches on our sites, the date and time you used the website, any form submitted , error logs, andother similar information;


We and our website service provider (a data processor that works on our behalf), may use a variety of technologies, including cookiesand similar technologies, to assist in collecting this information such as: Third parties or publicly available sources, we also may receive personal data about you from various third parties and public sources as set out below:


Analytics & tracking providers such as Google.


We don’t keep your personal data for longer than we need to, which is usually up to 8 years after your relationship with us ends followinggeneral medical guidance and the applicable period we are required to keep it by law.

In some circumstances you can ask us to delete your data: see below for further information.


In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes inwhich case we may use this information indefinitely without further notice to you.


We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receiveit.


How to access and control your personal data - Your rights


You have certain rights with respect to your information which are summarised below. Some of the rights are complex therefore, not all details areincluded in the summary:

Right to be informed: you should be given, at the time your information is collected, or can ask for information about how your information is collected and used;

Right of access: you can ask for copies of all the information that we process about you; Right to rectification: you can ask tohave inaccurate information held about you corrected;

Right to erasure: you can ask for the information held about you to be erased, subject to certain criteria and prevailing legislation.

Right to restriction of processing: you can ask us to stop processing your information (under certain circumstances);

Right to data portability: you can, under certain circumstances, request that we transmit your personal information to another provider of services;

Right to object: you can object to your information being processed if our legal basis for processing your information is based on “legitimat einterests”

If you would like to exercise any of your rights mentioned above, you can do so by writing or emailing

Data Protection, CP Nursing HPD Health Solutions Ltd

71-75 Shelton Street Covent Garden London



Third Parties


  • Service providers acting as processors based in the United Kingdom who provide:
  • IT and system administration services including email distribution
  • Feedback and service references
  • Specialist Doctor or Consultant, GP services, Hospitals, Care Homes and any other third party necessary to provide you with the serviceyou have requested.
  • Where we are asked by you to provide the service made available to you from our business clients usually, but not exclusively Insurance companies with whom you have a policy, or other companies who have provided you access to our service.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdomwho provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who requirereporting of processing activities in certain circumstances.


Requesting access to your personal data


You have the right to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Withdraw consent at any time to process your personal data. However, this will not affect the lawfulness of any processing carried out before youwithdrew your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.


We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.