General

Can I change my answers?
Yes, of course. Once you have answered a question an edit button will appear allowing you to change your previous answer.
Mon, 31 Jan, 2022 at 9:23 AM
Can I use Phio without a UK mobile phone number?
Yes, that's not a problem. Phio supports mobile numbers from outside the UK. Just make sure you select the right country code when entering your number.
Mon, 31 Jan, 2022 at 9:23 AM
Do I need to complete Phio now?
It's best to complete Phio in one sitting. However, Phio will remember your conversation if you have to stop for any reason and will send you a link to...
Mon, 31 Jan, 2022 at 9:23 AM
How long will the assessment with Phio take?
The Phio assessment usually takes around 15 minutes but this is dependent on your specific condition. If more than one part of your body is affected the ass...
Mon, 31 Jan, 2022 at 9:23 AM
I can't find my area/GP/hospital?
If you have been asked to complete Phio by your health care provider but can't find your area, GP or hospital in our list, please contact our support t...
Mon, 31 Jan, 2022 at 9:23 AM
I got a message saying my link has expired. How can I get a new one?
Your Phio access link expires if you haven't completed the assessment within the timeframe set by your healthcare provider. If you have self-referred y...
Mon, 31 Jan, 2022 at 9:23 AM
I got a message saying my session has timed out. How can I get back to the chat?
After a period of inactivity the Phio page times out for security reasons. To go back to your chat you can simply click on the original link in the text mes...
Mon, 31 Jan, 2022 at 9:23 AM
I have completed my assessment with Phio. Why have I not heard back from you yet?
After you have completed the assessment Phio passes all your information back to your healthcare provider. On the final page Phio will have given you an exp...
Mon, 31 Jan, 2022 at 9:22 AM
I haven't received my access code or my code isn't working.
It can take up to two minutes to receive the code. You can have it resent by clicking on the resend button in the registration form. Please make sure you ha...
Mon, 31 Jan, 2022 at 9:22 AM
What do I do if I require help while completing Phio?
If you can't find the answer to your question in our FAQs, feel free to contact our support team using the form at the bottom of this page. We will be ...
Mon, 31 Jan, 2022 at 9:22 AM