Support Centre

Yes, of course. Once you have answered a question an edit button will appear allowing you to change your previous answer.

Yes, that's not a problem. Phio supports mobile numbers from outside the UK. Just make sure you select the right country code when entering your number.

It's best to complete Phio in one sitting. However, Phio will remember your conversation if you have to stop for any reason and will send you a link to ...

The Phio assessment usually takes around 15 minutes but this is dependent on your specific condition. If more than one part of your body is affected the ass...

If you have been asked to complete Phio by your health care provider but can't find your area, GP or hospital in our list, please contact our support te...

Your Phio access link expires if you haven't completed the assessment within the timeframe set by your healthcare provider. If you have self-referred yo...

After a period of inactivity the Phio page times out for security reasons. To go back to your chat you can simply click on the original link in the text mes...

After you have completed the assessment Phio passes all your information back to your healthcare provider. On the final page Phio will have given you an exp...

It can take up to two minutes to receive the code. You can have it resent by clicking on the resend button in the registration form. Please make sure you ha...

If you can't find the answer to your question in our FAQs, feel free to contact our support team using the form at the bottom of this page. We will be i...