General

Is Trigo free to use?
Access to Trigo is provided as part of your benefits, so there are no additional costs up to your maximum benefit limit. If you are undertaking physiothera...
Thu, 3 Apr, 2025 at 6:35 AM
What happens after my telehealth appointment?
That depends upon the outcome from the dialogue with your assigned physiotherapist. You may be assigned a digital routine to acess via your Trigo app,...
Thu, 3 Apr, 2025 at 6:42 AM
What if I miss my appointment?
Physiotherapists are busy people and need to get paid, so if you miss your appointment, we reserve the right to charge for the lost time or use up one of y...
Thu, 3 Apr, 2025 at 6:40 AM
What if I need to reschedule my appointment?
You may reschedule your appointment up to 24 hours prior to the appointment time via your Trigo app, simply tap on appointments and then follow the steps t...
Thu, 3 Apr, 2025 at 6:38 AM
What is “supported selfcare”?
Supported self-care is what Trigo is all about. The platform provides self-help information and resources alongside the availability of health and wellness...
Thu, 3 Apr, 2025 at 6:37 AM
What should I do if I have an urgent health concern?
Trigo is not an emergency service, if you have an urgent health concern you should contact your GP, NHS service or indeed emergency services. 
Thu, 3 Apr, 2025 at 6:44 AM
Who do I contact for technical or clinical support?
You can access Trigo help and support by clicking/tapping on the round icon with your initials that you will find in the top right corner of your Trig...
Thu, 3 Apr, 2025 at 6:44 AM
Who is my physiotherapist?
You will be allocated a physiotherapist who is part of the Trigo network. They will always be a qualified and registered UK-based physiotherapist. 
Thu, 3 Apr, 2025 at 6:39 AM