Support Centre

You can discuss many of the same health concerns you would normally raise with your GP, including stomach problems, ear, nose and throat symptoms, skin cond...

Often the VideoGP can provide the advice, reassurance or treatment you need. However, if your symptoms require a physical examination, ongoing monitoring, r...

Where possible, we will try to accommodate a preference for a male or female doctor, subject to availability.

You can use the service when you need it, subject to the terms of your plan, appointment availability and any applicable fair-use policy.

No. VideoGP is not an emergency service and using it for an emergency could delay necessary treatment. If you have a life-threatening emergency, call 999 or...

Yes, where the GP considers a medicine clinically appropriate and safe following your assessment, they may issue a private prescription. The cost of dispens...

VideoGP is not designed to replace your usual arrangements for long-term repeat medication. The GP can discuss your medicines and, where clinically appropri...

Yes, but only where the GP considers antibiotics clinically necessary and appropriate. Antibiotics will not be prescribed simply because they have been requ...

Some medicines are not suitable for prescribing through a remote GP service. The GP will only prescribe when they are satisfied that it is safe, clinically ...

No. VideoGP is a private GP service and is not part of the NHS.