Support Centre

No. You should remain registered with your NHS GP. VideoGP complements your existing healthcare and does not replace the full range of services provided by ...

With your agreement, relevant information may be shared with your NHS GP to support continuity and safety of care. There may also be circumstances where inf...

Book through the VideoGP platform or app. Follow the on-screen steps to choose an available appointment and provide the information requested before your co...

Appointments may be available on the same or next day, depending on demand and clinician availability.

Our video GP appointments are 15 minutes long and are intended to address one problem or clinical concern per appointment. If you have more than one issue t...

To allow the GP to assess you safely within the appointment time, please book the consultation for your main problem. If you have several unrelated concerns...

Please follow the booking rules shown within the VideoGP platform. If you need further medical advice after a consultation, you can arrange another appointm...

VideoGP is available to children and young people as well as adults. For patients under 16, a parent or person with parental responsibility must be present ...

For visible problems such as a rash, swelling, sore or bruising, a clear photograph may help the GP with your assessment. Where the platform allows this, yo...

Yes. For every appointment, you will be required to complete our identity verification process. You will be asked to provide a valid form of visual identifi...