Support Centre

Join the appointment as soon as you can. If you are too late for the GP to complete a safe consultation within the remaining time, you may need to rebook. P...

Please rebook through the platform. If you know in advance that you cannot attend, please cancel the appointment as early as possible so that it can be made...

If you cannot connect by video, the GP may be able to continue the consultation by telephone where it is clinically appropriate and safe. Some problems requ...

Video is preferred because it can provide the GP with additional clinical information. Where appropriate, a consultation may be completed by telephone. The ...

The GP will try to reconnect. If this is unsuccessful, they may contact you by telephone and continue the consultation if it is clinically safe to do so.

Try to use a reliable Wi-Fi or mobile data connection and find a quiet, private location. If the connection prevents a safe consultation, the GP may continu...

Check that your device or browser has permission to use the camera and microphone. If the problem cannot be resolved, the GP may be able to continue by tele...

You can usually use a smartphone, tablet or computer with a suitable internet connection, camera and microphone. Follow any technical instructions provided ...

Please make sure your contact details are correct and that you are available at the booked time. If the GP cannot contact you or establish a suitable connec...

Yes. You may have a family member, carer or another person with you if you wish. The GP may confirm that you are happy for them to be present and may someti...