Support Centre

The GP will explain why a face-to-face assessment is needed and advise you on the most appropriate next step. This may include your NHS GP, an urgent treatm...

The GP may recommend investigations where clinically appropriate. The available route will depend on the service and your circumstances. The GP will explain...

The GP can advise whether specialist assessment may be appropriate. The referral route will depend on your healthcare arrangements and the service available...

Your safety comes first. If the GP identifies symptoms that may require urgent or emergency assessment, they will advise you what to do next. This may inclu...

Doctors providing the service are required to hold appropriate UK professional registration (for doctors, this means registration with the General Medical C...

Yes. Your consultation and medical information are handled confidentially in accordance with applicable data protection requirements and professional standa...

Yes. The GP will make an appropriate clinical record of the consultation, including relevant history, assessment, advice, treatment and recommended follow-up.

Where clinically appropriate and where the relevant requirements are met, the GP may be able to provide suitable medical documentation. The GP will explain ...

It is helpful to have details of your current medicines, allergies and relevant medical conditions available. Depending on your problem, recent readings suc...

The GP will explain any recommended follow-up. If your symptoms persist, worsen or change, seek further medical advice rather than waiting for another routi...