CP Nursing Terms & Conditions of Service

CP Nursing is a trading style of HPD Health Solutions Limited a company which is incorporated in England & Wales, company number 12545489 and who’s registered office is: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Scope of CP Nursing’s Service

•    CP NURSING is a service whose purpose is the provision of a telephone-based support service, supporting individuals to navigate and efficiently access appropriate health care, whether through the NHS, a private medical scheme or via a ‘self-pay’ private health care approach.

1.2    CP NURSING does not refer the User or other patients to specific Providers but only provides information about Providers based on the User’s needs, i.e. time frame of availability, geographic area, medical needs, etc. Thus, the User will not be allocated to any Provider but will instead be provided with a list of Providers (including the name, address, specialization, etc.) of which the User can choose one and book an appointment with.

1.3    CP NURSING discloses details and information on Providers based on data, either provided by the Providers or collected and curated from online and offline information from a variety of sources. Although CP NURSING uses reasonable skill and care in performing the Service it will not verify if, and cannot guarantee that, all information provided is accurate, complete or correct, nor can CP NURSING be held responsible for any errors (including manifest and typographical errors), inaccurate, misleading or untrue information provided by the Providers or non-delivery of information by the Providers. The website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or qualification of any Provider.

1.4    CP NURSING channels and thereby facilitates the communication between the User and Providers. In particular, CP NURSING provides different forms the User may use in order to enquire about the Provider’s medical service. Should the User and the Provider decide to conclude a contract, CP NURSING is not involved in the contractual relationship between the User and the Provider and also in no way influences the conclusion or the content of the contract. CP NURSING does not assume any rights, obligations or liabilities vis-a-vis the User out of a contract concluded between a Provider (or another third party) and the User.

1.5    CP NURSING does not provide medical service itself. The information provided by CP NURSING, including the information provided by the Providers and other third parties, cannot replace a medical consultation or a medical examination and shall not be used to independently decide whether to commence or terminate a medical treatment.

Conclusion of Contract

2.1    The use of CP NURSING’s Service requires the User to provide personal contact details in order for CP NURSING or Providers to be able to assist the User with the medical facilitation service. The User will have to

(i) provide his or her full name and phone number, email address and (ii) agree to these Terms and (iii) to CP NURSING’s privacy policy (“Privacy Policy”).

2.2    CP NURSING Service are provided free as the user is a participant or member of an insurance policy or similar, provided by The Post Office.

2.3    The User may request to remove their submitted personal, specific personal and medical data from CP NURSING databases at any time by sending an email to nurseteam@cp-nursing.co.uk. In compliance with the Privacy Policies, CP NURSING will delete or block the personal data and specific personal data of the User as soon as the User has requested to do so. However, for the purpose of being able to trace and document the history of inquiries of the User or Providers in the event of any legal disputes related to Providers contacted by the User via CP NURSING’s platform, CP NURSING will keep the first and the last name of the User and his or her email address. CP NURSING will not use this data for any other than the aforementioned reason, in particular not for any promotional purposes, after such a request from the User.

User’s Obligations

3.1    The services of CP NURSING are available to individuals who are 18 years or older.

3.2    The User shall only provide true and up to date information to CP NURSING, as well as providers or other


third parties in connection with Service provided by CP NURSING.

3.3    In the event of a violation of User’s obligation CP NURSING is entitled to delete the respective information and while taking into account the relevant User’s legitimate interests – to block the User’s account temporarily or permanently.

3.4    If a claim is made by a third party against CP NURSING due to a culpable violation of User’s obligation pursuant to Sections 3.1 & 4.1, the User is obligated, to indemnify CP NURSING against third parties’ claims as well as against costs which may be incurred by CP NURSING as a result of an appropriate legal defense (e.g. court and lawyers’ fees). The right to claim further damage compensation remains unaffected.

Liability of CP NURSING for own service

4.1    Other than as expressly set out in these Terms or additional terms, CP NURSING does not make any promises or quality declarations about the service rendered by it and does not grant any guarantees regarding those Service.

4.2    Unless stated otherwise, CP NURSING is only liable in the event of a deliberate act or gross negligence.

4.3    With regard to claims arising from injury to life, body or health, CP NURSING is only liable for mere negligence.

4.4    We accept no liability for service provided by third parties

4.5    CP NURSING accepts no liability for the correctness, completion and up-to-datedness of any information provided by third parties.

Validity and Change of the Terms

5.1    Only the CP NURSING terms shall apply regarding the use of CP NURSING’s website and its Service by the User.

5.2    These Terms remain in force until they have been changed or terminated by CP NURSING. If the User does not consent with these Terms, he or she has to immediately cease using the Service and the User is obligated to terminate his or her user account.

5.3    CP NURSING may modify these Terms or any additional terms that apply to specific service(s) rendered by CP NURSING. CP NURSING will make available a notice of changes to the Terms on this website. CP NURSING will make available notice if modified or additional terms to any applicable service. Changes will not apply retrospectively and will become effective not earlier than fourteen (14) days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If the User does not agree to the modified terms for a Service, he or she has to discontinue the use of that Service

5.4    If there is any inconsistency between the Terms rendered by CP NURSING, the modified or additional Terms will prevail to the extent of the inconsistency.

5.5    To the extent permitted by law, these Terms and any additional terms for specific service(s) rendered by CP NURSING and any disputes arising or in connection with the respective terms shall be exclusively governed by the laws of the United Kingdom.

5.6    If any provision of these Terms is or becomes invalid, unenforceable or non-binding, the User shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the User will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.