To contact the Nursing Team or request a call back for the first time, you will need to register via the website.

You will need your policy number and a valid email address to complete the registration process.

Once you have registered, you will have direct access to the Nursing Team, who can help arrange a call back at a time that is convenient for you.

Service hours:

Monday to Friday, 9:30 am to 5:30 pm, excluding Bank Holidays.

Important: If you have an urgent health enquiry and need immediate medical advice, please call NHS 111. If you have a medical emergency, please call 999 or attend your local Accident and Emergency (A&E) department.

If you experience any difficulties registering, please contact the designated telephone number for assistance.