Support Centre

The dates are pre-set to the selected programme. The dates cannot be changed.

You cannot pause your programme yourself. Please return to the assessment if necessary.  

Exercises can be completed for today and for six previous days.  

If you have been assigned a survey, this will automatically pop up on your screen. Ensure you read the instructions carefully and fully before you answ...

Yes. You can access the My Way portal worldwide as long as you have access to an Internet connection and a reasonably modern computer, tablet or smartphone.

No, you can only report adherence on the day that an exercise has been assigned to you.

My physio utilises PhysiApp® which lets you quickly and conveniently access home exercise programmes to help you with any joint or muscle pain.

Different exercises require different techniques, for example a cardio exercise may be a matter of completing the exercise for a certain duration, at a cert...

Pain is subjective, so please use your best judgment when reporting your pain levels after each exercise.

An exercise is marked as "Completed" when you've completed all the sets, reps and other assigned parameters (e.g. weight) for the exercise.