Support Centre

You must not use the service for emergencies or urgent conditions as this may delay necessary treatment. If you believe that you are in an emergency or life...

Yes. Where possible, we will always try to accommodate a patient’s preference to speak to a male or female doctor.

Dependants are eligible to use the GP advice line. Where a patient is under the age of 16, The patient/legal guardian must book the appointment on behalf of...

If you require translation services for your GP consultation, ask your Customer Service Team Member at the point of booking. We offer a translator to join y...

No, you can contact the GP advice line as often as needed, there is no limit to phone, video or message consultations.

Anything you would ask your own GP, for example, stomach issues, ears, nose and throat complaints, dermatological conditions, aches and pains and explanatio...

You must be a resident and/or national of the United Kingdom, its Crown Dependencies or the Republic of Ireland to be eligible to use our services. By acces...

Specially trained operators will answer your call, take some details and arrange a convenient time for a GP to call you back, or email you a link to join if...

Most patients receive the advice, reassurance and, where appropriate, diagnosis they need from our doctors, however, if your symptoms require a physical exa...