You must not use the service for emergencies or urgent conditions as this may delay necessary treatment. If you believe that you are in an emergency or life-threatening situation you should contact your local emergency services immediately, especially if someone:
- has difficulty or is not breathing
- you believe someone is having a heart attack or stroke
- has severe chest pain
- has severe abdominal pain
- has severe bleeding and it can’t be stopped
- has lost consciousness
- is in an acute confused state and/or is having fits which aren’t stopping
You may still need to see your own GP or contact the emergency services if the clinician you speak with feels it is necessary.