You must not use the service for emergencies or urgent conditions as this may delay necessary treatment. If you believe that you are in an emergency or life-threatening situation you should contact your local emergency services immediately, especially if someone:

  • has difficulty or is not breathing
  • you believe someone is having a heart attack or stroke
  • has severe chest pain
  • has severe abdominal pain
  • has severe bleeding and it can’t be stopped
  • has lost consciousness
  • is in an acute confused state and/or is having fits which aren’t stopping

You may still need to see your own GP or contact the emergency services if the clinician you speak with feels it is necessary.