Support Centre

Booking a consultation 9

• Can I call in emergencies?
• Can I choose to speak to a male or female doctor?
• Can I have a consultation for my children too?
• Can I have a translator?
• Is there a limit on the number of consultations I can have?

View all 9

Private prescriptions 7

• Can I have my medication delivered abroad?
• Can the GPs issue a prescription?
• Can the GPs issue repeat prescriptions?
• How is the medication packaged?
• What are the prescription medication delivery charges and how long does it take?

View all 7

Private fit notes and referrals 2

• Can the GPs issue fit notes?
• Can the GPs issue referrals to specialists?

Our GPs & quality control 4

• Does HealthHero meet Clinical Quality Commission standards?
• How do you ensure the GPs are vetted on an ongoing basis?
• How do you recruit your GPs? What qualifications do the doctors have?
• What is the CQC?

Data protection and confidentiality 3

• How are data and records stored?
• How long will my personal data be held on the systems?
• Is the service confidential?